Effective date: July 15, 2026
Guangzhou Laeyo Biotechnology Co., Ltd. (also referred to as “Laeyo Fragrance”, “Laeyo”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit this website, submit a business inquiry, request a quotation or sample, or communicate with us.
1. Who We Are
Guangzhou Laeyo Biotechnology Co., Ltd. is a beauty and fragrance manufacturer based in Guangzhou, China, providing OEM/ODM, private-label development, manufacturing, packaging, and export-support services to business customers.
- Address: Building E, Microcosmetics Creative Industrial Park, Huashan Town, Huadu District, Guangzhou, China
- Email: ada@laeyo.com
- Phone / WhatsApp: +86 153 6080 6100
For personal information handled through this website and our direct business communications, Guangzhou Laeyo Biotechnology Co., Ltd. is the responsible organization unless another party is identified at the time of collection.
2. Scope of This Policy
This Policy applies to visitors, prospective customers, customer representatives, suppliers, and other business contacts who interact with this website or contact us through its inquiry channels. It does not govern third-party websites or services that have their own privacy notices.
3. Information We Collect
Information you provide
When you submit an inquiry or communicate with us, we may collect:
- your name, company name, job or business role;
- business email address, telephone number, and WhatsApp number;
- country, target market, and preferred contact method;
- inquiry type and project information, such as product category, fragrance direction, packaging requirements, quantity, timeline, compliance needs, and other details included in your message;
- records of correspondence, quotation discussions, sample requests, order-related communications, and after-sales support; and
- any other information you choose to provide.
Please do not submit unnecessary sensitive personal information through the inquiry form.
Information collected when you use the website
Our website and infrastructure providers may automatically receive limited technical information, including your IP address, browser and device type, operating system, requested pages, referring page, date and time of access, and diagnostic or security logs.
For inquiry attribution and continuity, the website may also process the landing page, referring page, page and call-to-action used to open the inquiry form, product or category context, and campaign parameters such as UTM values, GCLID, GBRAID, or WBRAID when they are present in the URL.
4. How and Why We Use Information
We may use personal information to:
- respond to inquiries and communicate about products, samples, quotations, OEM/ODM projects, packaging, manufacturing, compliance, shipping, and after-sales matters;
- take steps requested before entering into a contract and perform our contractual obligations;
- assess project requirements, route inquiries to the appropriate team, and improve inquiry handling;
- maintain business records and manage customer, supplier, and project relationships;
- operate, secure, troubleshoot, and improve the website and prevent abuse or fraud;
- understand which pages, products, or campaigns generated a business inquiry;
- comply with legal, regulatory, accounting, tax, quality, and export requirements; and
- protect our rights, property, personnel, customers, and business operations.
Where applicable law requires a legal basis, we rely on steps taken at your request before a contract, performance of a contract, compliance with legal obligations, our legitimate interests in operating and developing our B2B business, or your consent. If we rely on consent, you may withdraw it at any time without affecting processing that occurred before withdrawal.
We will send promotional electronic communications only where permitted by applicable law. You may opt out of those communications at any time.
5. Cookies and Browser Storage
The public website does not currently intentionally use third-party advertising pixels. When the privacy consent banner is enabled, we use a first-party preference cookie named laeyo_privacy_consent for up to six months to remember whether you accepted or rejected optional storage. This preference cookie is used only to respect your choice.
If you accept optional storage, the website may use first-party browser session storage to preserve inquiry context and attribution during the browsing session. Stored values may include campaign parameters, landing and referring pages, product or category context, inquiry entry details, and a pending lead state used for the inquiry confirmation flow. Session storage is generally limited to the browser session, although exact behavior can depend on the browser.
If you reject optional storage, or if the website administrator disables the consent banner, optional attribution storage and dataLayer event tracking remain off. Necessary site functions and the inquiry form remain available. The website may still use strictly necessary or functional storage for security or compatibility.
If we introduce additional analytics, advertising, or other non-essential storage technologies, we will update this Policy and request consent where required before activating them. You can also control browser storage through your browser settings, but disabling necessary storage may affect some website functions.
6. How We Share Information
We may share personal information only as reasonably necessary with:
- authorized Laeyo personnel involved in sales, R&D, sampling, compliance, manufacturing, quality control, logistics, finance, or after-sales support;
- service providers supporting website hosting, content delivery, email, information technology, security, form submission storage, communications, and business operations;
- professional advisers, testing or certification organizations, logistics providers, and other project partners when required for your request or transaction;
- government, regulatory, judicial, or law-enforcement authorities when required by law or necessary to protect legal rights; and
- a successor or relevant counterparty in connection with a merger, reorganization, financing, sale of assets, or similar business transaction, subject to appropriate safeguards.
We do not sell or rent personal information. Service providers are expected to handle information only for the relevant service and subject to applicable confidentiality and data-protection obligations.
7. Third-Party Services and Links
The website uses WordPress and form-processing technologies to receive and store inquiries and may obtain website assets through content-delivery providers. When you choose to contact us through WhatsApp or follow a link to a social network or another external website, that provider may collect information under its own privacy policy. We do not control third-party websites and recommend reviewing their privacy notices before providing information.
8. International Data Transfers
Laeyo is established in China, and information submitted through this website may be transferred to, accessed from, or processed in China and in other countries where our service providers or project partners operate. Privacy laws in those locations may differ from those in your country.
Where applicable law requires it, we use reasonable and appropriate measures for international transfers, including contractual, organizational, and technical safeguards suitable to the circumstances.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. The retention period depends on the status and duration of the inquiry or business relationship, the nature of the project, follow-up and service needs, legal limitation periods, and applicable tax, accounting, regulatory, quality, export, and dispute-resolution requirements.
Inquiry submissions may be retained in our website database and business email systems while they are active or reasonably relevant. When information is no longer required, we take reasonable steps to delete, anonymize, or securely archive it, unless continued retention is required or permitted by law.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, email transmission, or storage system can be guaranteed to be completely secure, so please avoid sending unnecessary confidential or sensitive information through an open web form.
11. Your Rights and Choices
Depending on where you live, you may have rights to:
- request access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- request deletion or restriction of processing;
- object to certain processing, including direct marketing;
- withdraw consent where processing relies on consent;
- request data portability where applicable; and
- submit a complaint to the relevant privacy or data-protection authority.
To exercise a right, email ada@laeyo.com with the subject “Privacy Request”. We may ask for information needed to verify your identity and understand the request. These rights may be subject to exceptions under applicable law.
12. Children’s Privacy
This is a business-to-business website and is not directed to children. We do not knowingly request personal information from children through this website. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes to the website, our business practices, service providers, or legal requirements. The revised version will be posted on this page with a new effective date. Material changes may be communicated by an additional notice where appropriate.
14. Contact Us
Questions, requests, or concerns about this Privacy Policy or our handling of personal information may be sent to:
Guangzhou Laeyo Biotechnology Co., Ltd.
Building E, Microcosmetics Creative Industrial Park
Huashan Town, Huadu District, Guangzhou, China
Email: ada@laeyo.com
Phone / WhatsApp: +86 153 6080 6100